Client Delivery Coordinator
Location: Remote
Employment Type: Full-time
About
We Are Agentic is a people-first AI training and transformation agency. We help leadership teams understand what AI can genuinely deliver – from productivity improvements and sharper decision-making to fully automated workflows – and build a structured, actionable plan for becoming AI-First. We then bring that plan to life through data readiness, workflow analysis, literacy training, and the design & build of custom AI agents.
Role Overview
As Client Delivery Coordinator at We Are Agentic, you will be the operational backbone of our training delivery. This is an end-to-end coordination role spanning logistics, client communications, content preparation, and post-session follow-up. You will ensure every workshop, discovery session, and client engagement runs smoothly from first booking to final feedback.
You will work closely with our consultants and co-founders to manage scheduling, prepare session materials, coordinate with venues and clients, and maintain the systems that keep our delivery engine running. The ideal candidate is highly organised, proactive, and comfortable operating across multiple workstreams in a fast-moving startup environment. Crucially, this role demands someone who is a highly efficient computer user – someone who navigates systems, tools, and documents with speed and confidence. If you are not highly computer literate, this role is not for you.
Key Responsibilities
Own end-to-end logistics for all training engagements, including scheduling, venue coordination (for in-person sessions), travel arrangements, and calendar management across the team.
Manage all pre-session client communications – sending structured emails in advance of each training day to confirm logistics such as room bookings, screen and AV setup, parking arrangements, Wi-Fi access, and that all necessary AI licences and tools are provisioned and ready for attendees.
Prepare and quality-check all workshop materials, including slide decks, playbooks, handouts, and digital resources, ensuring everything is client-ready and on-brand.
Maintain and organise our content library, templates, and delivery assets so consultants have what they need at the right time.
Track and manage the training delivery pipeline – upcoming sessions, consultant availability, client timelines, and capacity planning.
Own all post-session follow-up, including sending personalised completion certificates to each attendee, distributing Trustpilot review requests, collecting feedback, and sharing adoption playbook materials. This involves confident use of mail merge and bulk email tools to handle communications efficiently and professionally at scale.
Support the setup and management of tools and platforms used for delivery, such as scheduling systems, shared drives, and project management tools.
Assist with the coordination of our free quarterly charity workshops, including outreach and logistics.
Identify and implement process improvements to make our training operations more efficient and scalable as we grow.
Skills & Experience
3–5 years of experience in an operations, event management, account management, or programme delivery role.
Exceptional organisational skills with a proven ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
Strong written and verbal communication skills – comfortable corresponding with senior client stakeholders in a professional, warm tone.
Experience preparing and formatting professional materials such as slide decks, documents, and client-facing deliverables.
Highly proficient with Microsoft Outlook, Word, and Excel – this is non-negotiable. You must be comfortable with mail merges, bulk email communications, document formatting, and spreadsheet management. More broadly, you must be the kind of person who navigates a computer quickly and intuitively, manages files and folders without thinking twice, and picks up new tools with ease.
A proactive, solutions-oriented mindset – someone who anticipates problems before they arise and takes ownership of fixing them.
Comfortable working in a fast-paced, early-stage environment where processes are still being built and refined.
A genuine interest in AI and technology – you do not need to be technical, but you should be curious and eager to learn.
Nice to Have
Experience coordinating training or events.
Familiarity with Microsoft Copilot, Claude, Gemini, or other enterprise AI tools.
Experience working in or with consultancies, agencies, or professional services firms.
What We Offer
A front-row seat in building a high-growth, people-first AI transformation business.
A role where your work directly enables real teams to deliver real impact – you will see the results of your coordination every week.
Full training on our methodology, workshop materials, and delivery approach.
A collaborative, ambitious team environment with high standards and strong client relationships.
Remote-first working with regular opportunities to connect with the team in London.
Competitive salary depending on experience, with scope for growth as we scale.
