Phase 4Build Agentic Workflows
Building agents and agentic workflows is not the same as building traditional software. The underlying models behave differently, the testing requirements are different, and the governance considerations are specific to AI. Most development partners have limited experience with this type of work. The gap is not in coding ability. It is in knowing how AI-specific systems need to be designed, tested, and maintained.
Five AgentWhich Agent is Right for You?
WorshopSupporting Products
Agent 01Simple agents
Follow a fixed set of rules to complete a defined task.
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
The workshop runs across four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Every participant completes a pre-workshop questionnaire so the builds are strategically aligned to real work, not random experiments. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
Agent 02Goal agents
Pursue a specified outcome, selecting from available actions to get there.
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
The workshop runs across four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Every participant completes a pre-workshop questionnaire so the builds are strategically aligned to real work, not random experiments. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
Agent 03Action agents
Interact with external systems, executing tasks like sending emails, updating records, or triggering processes.
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
The workshop runs across four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Every participant completes a pre-workshop questionnaire so the builds are strategically aligned to real work, not random experiments. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
Agent 04Learning agents
Adapt their behaviour over time based on feedback and results.
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
The workshop runs across four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Every participant completes a pre-workshop questionnaire so the builds are strategically aligned to real work, not random experiments. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
Agent 05Complex agents
Coordinate multiple sub-agents to manage a broader workflow, with human oversight governing the overall system.
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
The workshop runs across four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Every participant completes a pre-workshop questionnaire so the builds are strategically aligned to real work, not random experiments. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
Workshop 01ROI & Adoption Dashboard
Any non-technical role, absolute beginners to confident users. No coding required.
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
The workshop runs across four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Every participant completes a pre-workshop questionnaire so the builds are strategically aligned to real work, not random experiments. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
Workshop 02Managed Agent Support
Advanced users ready to build complex, system-connected agents in Copilot Studio.
What It Is
Models update, data changes, integrations shift, edge cases emerge, and things break. Without a support function, you are relying on internal teams to maintain a system they did not build, using technology that evolves rapidly. We offer ongoing post-launch support for live agentic workflows, covering monitoring, incident handling, updates, regression checks, change control, and continuous improvement.
What Happens
Support covers proactive monitoring, incident response, scheduled updates, regression testing after platform or model changes, change control, and a continuous improvement cadence. Because the same team that designed and built the workflow delivers support, there is no handover gap and no time lost explaining how the system works.
What Sets Us ApartWhy Our Approach Is Different
Where appropriate, we involve your own software teams in the build process so they can learn and become self-sufficient going forward.
Vendor NeutralPlatform-Agnostic
The recommendation follows your existing technology stack, not ours. Depending on what fits your infrastructure, your data, and the workflow being built.
"What has impressed us most is the tailored approach. We are now working more deeply on data readiness and advanced agents."
Kellie Leigh
Co-Founder and HR Director, ICAB
FAQFrequently Asked Questions
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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We strongly advise against it. Organisations that skip to the build consistently experience higher failure rates, wasted spend, and internal friction because the groundwork has not been done.
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If you have a signed-off specification and are ready to build, this is the next step.
Read about Phase 5: Continuous Adoption