Phase 2: Personal Enablement
From Sporadic Use to Structured Capability
AIn most organisations, AI use is scattered. A few people are experimenting, others are unsure where to start, and leadership has no clear picture of whether any of it is strategic. Phase 2 is where that changes. Through structured, hands-on capability building, every participant designs and builds AI tools tailored to their actual work. The goal is not familiarity with a platform. It is the confidence and method to use AI effectively, regardless of which tools the business adopts next.
Four programmes sit within Phase 2, each designed for a different audience.
AI Enablement Office Hours provide ongoing support after any of them.
Find the Right Starting Point
| Programme | Who It Is For | Format |
|---|---|---|
| Build Your Own AI Assistant | Any non-technical role, absolute beginners to confident users. No coding required. | Full day (or two half-days), in-person or remote, up to 15. |
| Advanced Agent Building | Advanced users ready to build complex, system-connected agents in Copilot Studio. | Full day (or two half-days), in-person, up to 15. |
| AI for Developers | Software development teams working with AI coding assistants (Cursor or GitHub Copilot). | 3- or 5-day programme, in-person or remote. |
| Private CEO 1-2-1 | CEOs and senior leaders who need concentrated, confidential input. | 1.5 hours, in-person, fully bespoke. |
Build Your Own AI Assistant
What It Is
A full-day, in-person workshop where every participant designs and builds a working AI assistant tailored to their actual role. Platform-agnostic and tool-agnostic. Delivered at your office, capped at 15 to keep it interactive. Can also run as two half-day sessions or be delivered remotely.
Who It Is For
Anyone in a non-technical role, at any level of experience. No coding required. Participants can arrive as absolute beginners. Executives and managers are encouraged to attend first, as leadership participation consistently accelerates adoption.
The Problem It Solves
AI use across the business is sporadic and unstructured. Most people lack confidence. Managers are not equipped to guide their teams, and HR has been asked to make it happen without a clear framework. Generic tool-led sessions teach people where to click, but that knowledge fades when the tool updates or the context changes. What stays is the ability to think clearly about what AI can do for a specific task.
What Happens on the Day
Four sessions: Introduction to AI, Prompt Engineering Masterclass (using the CIFTE framework), Designing Your Personal AI Assistant, and Build Your Own AI Assistant. Before the day, every participant completes a questionnaire so the builds are strategically aligned to real work. For smaller businesses, WAA works with leadership in advance to assign specific agents to specific people.
What Outcomes It Creates
Every participant leaves with a minimum of one working AI agent built for their actual role. Participants typically go from never having written a prompt to writing prompts of two to three pages by end of day. The business also receives a shared agent library and the Adoption Playbook Pack: champion model, internal comms templates, momentum rituals, and a measurement tracker.
To give a sense of range: participants have built candidate shortlisting agents (recruitment), case law research agents (legal), media briefing agents (PR), planning compliance checkers (architecture), weekly reporting agents (finance), guest review response agents (hospitality), policy comparison agents (insurance), and brief response agents (creative agencies).
Why WAA's Approach Is Different
Capability, not tools. WAA teaches participants how to think with AI, not how to use a specific platform. One company came to WAA after platform-vendor sessions delivered in Sweden had failed to drive adoption. The skills did not carry over when the tool changed. After this programme, they did.
The person who knows the work builds the agent. Agents are not built by consultants or IT. They are built by the people who do the work, so the outputs are immediately relevant and the capability stays in the business.
tried other providers first; WAA stood out for tailoring to workflows
David Kaye, CEO, Puma Capital Group]
Frequently Asked Questions
Do people need prior AI experience?
No. The workshop takes absolute beginners from zero to a working agent in a single day.
Can the CEO attend?
Strongly encouraged. In our experience, 90% of CEOs who attend choose to build a meeting notes agent, and it is consistently described as a light-bulb moment. When the CEO builds an agent, adoption accelerates across the business.
What if we have more than 15 people?
Multiple sessions are standard. The largest delivery to date was 150 people across 20 half-day workshops.
Can we choose what agents people build?
Yes. WAA often works with leadership in advance to assign specific agents, ensuring outputs are strategically useful and not duplicated.
What happens after the workshop?
Participants go back to their desks and start using what they built. AI Enablement Office Hours are available for ongoing support.
Do you come to our office?
Yes. Delivered in-person at your location.
Can this run remotely?
Yes, although in-person is recommended. Remote sessions are split into two half-days.
How quickly after Phase 1 can we do this?
Immediately. Monday Phase 1, Tuesday Phase 2 is entirely viable.
Proof Points
initially sceptical; now convinced agent building will be transformational.
Andrew Myers, CEO, Clintons
prompt novices to prompt engineers in a single day.
Scott Brown, CEO, Heriot Brown
Time savings reported by participants range from one hour per day to three days per week. Delivered across legal, financial services, games, architecture, hospitality, manufacturing, retail, PR, creative agencies, recruitment, insurance, and private equity.
Advanced Agent Building
What It Is
A full-day workshop using Copilot Studio, where participants build agents that connect to external data sources, create events, write back to systems, run on triggers, and execute multi-step workflows. Same philosophy as the foundational workshop: every participant builds their own agent and leaves with something working. Delivered at your office, capped at 15. Can run as two half-days.
Who It Is For
Advanced users comfortable with prompt engineering and conversational AI agents. Completion of Build Your Own AI Assistant is not required, but participants need to be at an equivalent level.
The Problem It Solves
Conversational agents are useful, but the real efficiency gains come from agents that connect to the systems where work actually happens: pulling data, writing to tools, triggering workflows. This workshop closes that gap.
What Happens on the Day
Participants scope and build an advanced agent in Copilot Studio, covering connection to external data sources, write access, event creation, trigger-based initiation, and multi-step workflows. Agents are scoped in advance to address real business needs.
What Outcomes It Creates
Every participant leaves with a working agent connected to live business systems, plus the knowledge to build and iterate independently. All agents operate under appropriate human oversight.
Frequently Asked Questions
Do participants need to have completed Build Your Own AI Assistant?
Not strictly, but they do need equivalent capability.
Does this require Microsoft 365?
Yes. Copilot Studio sits within the Microsoft ecosystem. WAA advises on environment readiness as part of preparation.
AI for Developers
What It Is
A hands-on programme for software development teams, available as a 3-day or 5-day format. Covers foundations, context mastery, agent modes, real-world project builds, security, testing, and team collaboration. Available for Cursor or GitHub Copilot, with the tool agreed in advance.
Who It Is For
Software development teams only. Same enablement philosophy: developers build and learn in their own environment, with their own codebase, using the tools they will continue to use afterwards.
The Problem It Solves
Most developers using AI assistants are scratching the surface: accepting or rejecting autocomplete suggestions without a structured method. The gap between occasional use and mastery of context management, agent modes, and prompt architecture is significant, measured in hours saved per day.
What Outcomes It Creates
Every developer leaves with a structured method for working with their AI coding assistant across real-world tasks. The team gains a shared approach, including security and governance practices.
Frequently Asked Questions
Can we choose between Cursor and GitHub Copilot?
Yes. The tool is agreed before the programme begins and the content is tailored accordingly.
What is the difference between the 3-day and 5-day format?
The 5-day format includes more time for project builds and deeper coverage of advanced topics. WAA will recommend the right format based on your team.
Start with clarity
When your leadership team is ready to align on AI and build a plan to act on it, this is where to begin.